Privacy Notices

Customer, Prospective Customer and Supplier Privacy Notices

Customer Privacy Notice

 

What information do we collect from you?

 
  • Your name
  • Your job title
  • The name of the organisation you work for
  • Your address
  • Your mobile and/or fixed-line telephone number
  • Your email address
  • Copies of your correspondence with us (including emails)


The information we collect is categorised as contact details and correspondence.

 

Why do we collect this information?

 

You are a contact nominated by one of our customers.

We will process your Personal Data under our legitimate interests, which are:
 

  • Direct marketing
  • Customer service
  • Account management
  • Delivery of the products and services offered by the business


Should you have registered one or more of your telephone numbers with the Telephone Preference Service (TPS) or the Corporate Telephone Preference Service (CTPS), we will only call you for marketing purposes if you have given your consent for us to do so.

 

Where did we get your information?

 

Your details have been collected from you directly, supplied by the organisation you work for; or we have collected them from publicly available sources such as your organisation’s website or LinkedIn.

 

Who might we share your information with?

 

We will share your Personal Data with British local and central government bodies and agencies; to the extent required by law.

We will also share your Personal Data with our suppliers, such as those providing data storage, record-keeping, messaging and courier/delivery services. Such suppliers will process your Personal Data solely at our direction, and not for any other purpose.

 

Can I opt out?

 
Please let us know at privacy@kronva.com if you want to:
 
  • Opt-out of direct marketing
  • Withdraw your consent to receive telephone marketing (when you have provided this and one or more of your telephone numbers are registered with the TPS or CTPS)

What do we do with your information?
 

We will use your Personal Data to communicate with you regarding the products and services we supply to your organisation.

 

How long do we keep hold of your information?

 
Your name, job title and copy correspondence will be retained for up to five years after the last related supply was made.
Otherwise, your Personal Data will be retained for up to a year after we have last been in contact with you.

 

What are your rights?

 
You can contact us at privacy@kronva.com and:
 
  • Ask us to provide a copy of the Personal Data for you that we hold or process.
  • Request that we make a correction to the Personal Data for you that we hold or process.
  • Object to our processing of your Personal Data.
  • When you have withdrawn your consent for our processing concerning one or more pieces of your Personal Data, request that we erase the relevant items.
 
If you are unhappy with our processing of your Personal Data; or our handling of a related request you can complain to the ICO at https://ico.org.uk/concerns or contact them by telephone on 0303 123 1113.
 
You also have the right to take legal action if you are not satisfied with our handling of your Personal Data; or how we deal with a related request.

 

Will your information be transferred overseas?

 
From time to time, our suppliers may store and process your data outside the European Economic Area (EEA), in the United States.
 
When this occurs, your Personal Data is safeguarded by our policy of using suppliers who have adopted European Union (EU) Model Clauses; or who hold a current Privacy Shield certification for their US-based operations.

 

What are our contact details?
 

This Privacy Notice is issued by Kronva Limited.
Our principal place of business is The Coach House, Derry Ormond, Lampeter, Wales, SA48 8PA.
You can contact us:
 
  • By post, using the postal address given above.
  • By Telephone, on the contact number published on our website.
  • By email using privacy@kronva.com




 

Prospective Customer Privacy Notice


 

What information do we collect from you?
 

  • Your name
  • Your job title
  • The name of the organisation you work for
  • Your address
  • Your mobile and/or fixed-line telephone number
  • Your email address
  • Copies of your correspondence with us (including emails)

The details we collect are categorised as contact details and correspondence.

 

Why do we collect this information?
 

You are a contact at an organisation who may benefit from our products and services.
 
We will process your Personal Data under our legitimate interests, which are:
 
  • Direct marketing
  • Answering an inbound request for more information on the products and services provided by the business
  • Exploration of potential commercial arrangements for the supply of the company’s products and services

Should you have registered one or more of your telephone numbers with the Telephone Preference Service (TPS) or the Corporate Telephone Preference Service (CTPS), we will only call you for marketing purposes if you have given your consent for us to do so.

 

Where did we get your information?
 

We collected your Personal Data from one or more of the following sources:
 
  • Yourself, or one of your colleagues
  • Your organisation’s website
  • LinkedIn
  • Publicly-available online directories, such as those offered by Chambers of Commerce
  • An enquiry we received from your organisation

 

Who might we share your information with?
 

We will share your Personal Data with our suppliers, such as those providing data storage, record-keeping and messaging services. Such suppliers will process your Personal Data solely at our direction, and not for any other purpose.

 

Can I opt out?

 
Please let us know at privacy@kronva.com if you want to:
 
  • Opt-out of our direct marketing
  • Withdraw your consent to receive our telephone marketing (where you have provided this, and one or more of your telephone numbers are registered with the TPS or CTPS)

What do we do with your information?
 

We will use your Personal Data to directly market our products and services to your organisation, provide any information you have requested and discuss commercial arrangements concerning the potential supply of our products and services to your organisation.

 

How long do we keep hold of your information?
 

Your name, job title and copies of your correspondence will be retained for up to 3 years after the point at which the correspondence occurred.
 
Otherwise, your Personal Data will be retained for up to a year after we have last been in contact with you.
What are your rights?
 
You can contact us at privacy@kronva.com and:
 
  • Ask us to provide a copy of the Personal Data for you that we hold or process.
  • Request that we make a correction to the Personal Data for you that we hold or process.
  • Object to our processing of your Personal Data.
  • When you have withdrawn your consent for our processing concerning one or more pieces of your Personal Data, request that we erase the relevant items.
 
If you are unhappy with our processing of your Personal Data; or our handling of a related request you can complain to the ICO at https://ico.org.uk/concerns or contact them by telephone on 0303 123 1113.
 
You also have the right to take legal action if you are not satisfied with our handling of your Personal Data; or how we deal with a related request.

 

Will your information be transferred overseas?
 

From time to time, our suppliers may store and process your data outside the European Economic Area (EEA), in the United States.
 
When this occurs, your Personal Data is safeguarded by our policy of using suppliers who have adopted European Union (EU) Model Clauses; or who hold a current Privacy Shield certification for their US-based operations.

 

What are our contact details?
 

This Privacy Notice is issued by Kronva Limited.
 
Our principal place of business is The Coach House, Derry Ormond, Lampeter, Wales, SA48 8PA.
You can contact us:
 
  • By post, using the postal address given above.
  • By Telephone, on the contact number published on our website.
  • By email using privacy@kronva.com




 

Supplier Privacy Notice


 

What information do we collect from you?
 

  • Your name
  • Your job title
  • The name of the organisation you work for
  • Your address
  • Your mobile and/or fixed-line telephone number
  • Your email address
  • Copies of your correspondence with us (including emails)

 

Why do we collect this information?
 

You are a contact nominated by one of our suppliers.
 
We will process your Personal Data under our legitimate interests, which are:
 
  • Arranging the supply of products or services, and the on-going management of such arrangements

 

Where did we get your information?
 

Your details have been supplied by yourself, or the organisation you work for.

 

Who might we share your information with?
 

We will share your Personal Data with British local and central government bodies and agencies; to the extent required by law.
 
We will also share your Personal Data with our other suppliers, such as those providing data storage, record-keeping and messaging services. Such suppliers will process your Personal Data solely at our direction, and not for any other purpose.
What do we do with your information?
 
We will use your Personal Data to communicate with you regarding the products and services you supply to us.

 

How long do we keep hold of your information?
 

Your Personal Data will be retained for up to a year after we cease to be a customer of your organisation, or your organisation nominates an alternative contact.

 

What are your rights?
 

You can contact us at privacy@kronva.com and:
 
  • Ask us to provide a copy of the Personal Data for you that we hold or process.
  • Request that we make a correction to the Personal Data for you that we hold or process.
  • Object to our processing of your Personal Data.
 
If you are unhappy with our processing of your Personal Data; or our handling of a related request you can complain to the ICO at https://ico.org.uk/concerns or contact them by telephone on 0303 123 1113.
 
You also have the right to take legal action if you are not satisfied with our handling of your Personal Data; or how we deal with a related request.

 

Will your information be transferred overseas?
 

From time to time, our suppliers may store and process your data outside the European Economic Area (EEA), in the United States.
 
When this occurs, your Personal Data is safeguarded by our policy of using suppliers who have adopted European Union (EU) Model Clauses; or who hold a current Privacy Shield certification for their US-based operations.

 

What are our contact details?
 

This Privacy Notice is issued by Kronva Limited.
 
Our principal place of business is The Coach House, Derry Ormond, Lampeter, Wales, SA48 8PA.
 
You can contact us:
 
  • By post, using the postal address given above.
  • By Telephone, on the contact number published on our website.
  • By email using privacy@kronva.com

Client Testimonials

We support innovative partners with relevant solutions for the Sybase customer base, Kronva have an exceptional team of database technology specialists and an impressive range of services for Sybase customers.

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